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What are the dimensions of the luggage?
The dimension is 56*37*23cm with wheels included.
How much does the bag weigh when empty?
It is 7.7 lb in weight.
Can the luggage be used as a carry-on?
It is designed as a carry-on luggage and can fit in most of the overhead bins. Please refer to the regulations of the specific airline company.
What materials are used in this luggage?
The major part of the case uses the 100% Makrolon™ PC and the front compartment is made of EVA and oxford fabric. All of them are splash-proof and weather-resistant.
Is the luggage expandable?
It is not expandable.
Does the luggage have spinner wheels?
Yes, it has spinners, mute rolling wheels, TPE shock absorption
What is a TSA lock? How do I use it or reset its combination?
TSA locks are required for all customers travelling to the USA. Luggage locks approved by the TSA have a universal master key that will open the locks when TSA choose to open a passenger’s luggage for closer inspection from time to time. Only the TSA have a copy of this master key. Every TSA approved lock has an identifying mark that shows it may be opened by the master key.
Is there a laptop pocket in this luggage? What is the maximum size of the laptop that can fit in the pocket?
There is a laptop pocket in this luggage. It can accommodate a laptop up to 15 inches.
Can I get a discount if I make a bulk purchase?
Please contact firstname.lastname@example.org if you make a bulk purchase.
Shipping, Returns and Exchanges
What is your return and exchange policy?
You can return our product within 30 days. All items must be returned unused, with authentic labels, user instructions, guarantee leaflet and other hangtags and wrappings, and in original packaging. We have a one-year limited warranty.
Do you ship internationally?
A: Currently we only ship to the United States, Canada, Mexico, Hong Kong, UK, France, Germany, Switzerland, Finland, Australia. Shipping fee may vary between different regions.
Do you ship to P.O. Boxes?
We accept actual addresses that can receive the product.
How long does it take for the luggage to arrive after it is shipped?
It generally takes 3-5 days with ground shipping.
Can I cancel or modify my order after dispatch? How to cancel or modify my order?
You cancel or modify your order after dispatch. If you need that service before dispatch, please write to email@example.com.
What if I am not home when the luggage is delivered?